Air Canada does not serve the disabled, passengers with wheelchairs and paraplegics must disembark by themselves
Air Canada does not serve the disabled, passengers with wheelchairs and paraplegics must disembark by themselves
Air Canada does not serve the disabled: Air Canada asked a cerebral palsy patient to get off the plane on his own, citing a lack of time to prepare a wheelchair. As a result, the patient’s wife had to drag and pull her husband, and she had to carry her husband on her back to get from the 12th row of seats to the door of the plane, experiencing a terrible experience that damaged her dignity.
The British Independent reported that Rodney Hodgins, a 49-year-old cerebral palsy patient, took a flight to Las Vegas with his wife Deanna.
Deanna wrote on social media that they were waiting for the ground staff to get a special wheelchair to help Hawkins get off the plane. Unexpectedly, the Air Canada crew informed them that the plane had to return immediately and there were other connecting flights behind it. , the two of them had to walk to the front of the cabin by themselves without the assistance of other staff, so she couldn’t believe her ears.
The wife pulls and drags her husband on her back
In the end, without any help, the wife pulled and dragged her husband, even carried her husband on her back, and finally managed to get off the plane from the 12th row.
After the incident, the couple complained to Air Canada. Still, there was no response or explanation until a phone call informed them that Air Canada would provide a coupon equivalent to US$2,000, which they could use on their next flight. , making the couple extremely dumbfounded.
Deanna’s text was shared and forwarded by thousands of people. The huge public pressure finally led Air Canada to apologize, admitting the company and the crew’s mistakes, but only mentioning the poor service.
Hawkins and Deanna said that what they care about is not the amount of compensation at all, but asking the airline to really change and not let similar situations happen to themselves or others. “We are not asking for special treatment, but Equal treatment with dignity.”
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